Why we do it

WHY DO WE DO IT

TO IMPROVE SERVICE
At the heart of what we do is our commitment to improving your service. We understand that waiting for a repair can be frustrating, but it's even worse when the repair can't be completed due to a lack of proper parts. A great repair service requires convenient appointments within a narrow window of time and effective, long-lasting repairs.

TO LOWER COSTS
Our goal is also to lower your costs. The most expensive part of a repairs service is often the cost of sending an operative to the job. Therefore, it makes sense to send them with all the necessary parts to complete the repair on the first visit. Our app does this perfectly, and it saves our customers over £400 per year per operative in fuel costs alone. Our customers' operatives spend less time driving and searching for parts and more time fixing, which leads to significant savings.

TO IMPROVE MORALE
We also strive to improve your staff morale. Skilled repairs operatives take pride in their work, and they enjoy the satisfaction of repairing things. However, when they are the second or third person to visit a property, the experience can be demoralising for both the operative and the customer. Our app empowers your operatives by providing them with visibility into what's on their van and confidence that they have the correct parts to complete the repair on the first visit. As a result, staff morale increases in line with customer satisfaction, and everyone benefits from only having to wait for a repair once.
Share by: